Frequently Asked Questions

HOW FAR IN ADVANCE SHOULD I BOOK?

We typically book 8 – 10 months in advance. We receive multiple requests daily, so we can’t guarantee a date until it is booked with a deposit. Once an quote is sent out we will let you know if another client becomes interested in that date. At that point we will extend to you a 48 hour grace period to confirm your decision.

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HOW CAN I RESERVE MY EVENT DATE?

We require a 50% booking deposit for any functions.

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DO YOU HAVE A MINIMUM?

Our minimum catering numbers are 20 guests for the delivery menu`s and 30 guests for the on site menu`s

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THERE IS NO KITCHEN ON SITE AT MY VENUE, CAN YOU STILL CATER?

Yes! We have a fully equipped kitchen.

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WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept cash and eft.

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WHAT STYLE OF SERVICES DO YOU OFFER?

We offer a bountiful buffet style service which treats your guests to an abundance of food and options! 

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DO YOU OFFER PICK UP OPTIONS?

Yes! We have a fabulous catering menu and DIY buffet kit for this option. Pick up menus are ideal for smaller, less formal groups. 

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WHAT DO STAFF WEAR ON SITE?

Our staff have a strict uniform policy.

We wear black branded shirts, black dress pants, a black vest, and black non slip shoes.

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DO YOU RENT DISHES OR LINENS?

We do not carry any event rentals.

However, our event coordinator would be happy to get you in touch with a trusted third party vendor for this service.

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DO YOU PROVIDE BAR SERVICE?

No, our staff does not handle bar services. 

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IS GRATUITY INCLUDED IN MY QUOTE?

We take great pride in what we do, and believe:

“Gratuity should be earned, not expected and automatically charged”

Therefore, gratuity is discretional to the client.

(industry standard is 10-20% gratuity. This is given not only to the serving team at your event but to our fantastic team back at the kitchen as well!)

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WHAT DO YOU PROVIDE FOR THE BUFFET?

We provide you with plates, knives, forks, serving dishes and if your menu includes dessert, dessert bowls and spoons.

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WHAT HAPPENS TO THE LEFTOVERS?

You keep the leftover food as we will normally collect all our equipment from your venue the next day.

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DOES MY QUOTE INCLUDE SERVERS?

No, you can request a server(s) when filling in the online quote form.

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HOW DO YOU ENSURE THERE IS ENOUGH FOOD?

We build a buffer zone into our food estimates.

This means we’ve got you covered if your guests arrive with extra big appetites!

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WHEN DO YOU NEED FINAL NUMBERS FOR?

Final numbers are due 7 days before your special event. Any revisions after this point will include a surcharge.

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WHEN IS FINAL PAYMENT DUE?

The final payment on your invoice must be paid 48 hours prior to your special day.

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WHERE DO YOU COOK OUR FOOD?

Your food is prepared in our expansive,  commercial kitchen. It is then safely transported to your event in Chafing dishes to maintain safe food holding temperatures, and ensuring food is piping hot!

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CAN YOU ACCOMMODATE FOOD ALLERGIES?

We can absolutely accommodate any dietary restrictions or allergies!

We want every guest to fully enjoy their meal.

Our event coordinator will work with you to understand your guests specific needs. Additional charges are based on the accommodations required.

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HOW DO I KNOW YOU ARE RELIABLE?

With our track record in excess of 100,000 happy guests (and counting) since our inception in 2014, you can rest assured you are in good hands!

We take extra measures to ensure your event will run smoothly and that we will be there ready to serve you and your guests.

Such measures include:

• generator back ups for our entire commercial kitchen facilities

• all our kitchen and cooler trailer units have whisper quiet power generators

• multiple catering vehicles

• seventeen full time and part time staff

• commercial grade equipment with regular maintenance and inspections

• local and trusted suppliers delivering fresh meat, produce, and supplies weekly

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WE ARE PLEASED TO SAY THIS IS OUR FULL TIME JOB! IT’S ALL WE DO!

Here at Thymekitchen we are extremely focused and committed to perfecting our spit braai craft. We are dedicated to being a part of your planning journey, right from the beginning to the last bite enjoyed!